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About Vip District
Vip District is a leading affiliate marketing, loyalty, and incentives company that specializes in providing expert services to top brands such as Adidas, Samsung, and Amazon. Our team of professionals is dedicated to delivering high-quality solutions that drive business growth and customer satisfaction.
Job Summary
We are seeking a highly motivated and detail-oriented Customer Experience Specialist to join our Customer Experience department. As a Customer Experience Specialist, you will be responsible for providing exceptional service and support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities
- Client Support: Respond to client inquiries and resolve issues in a timely and professional manner.
- Incident Management: Manage and resolve incidents related to client complaints and issues.
- Case Management: Follow up and resolve cases assigned to the agent.
- Process Improvement: Identify and communicate patterns of complaints related to specific processes.
Requirements
- Education: Studies related to computing, technology, communication, tourism, or a related field.
- Experience: Minimum 2-3 years of experience in a customer service role in the e-commerce sector.
- Skills: Proactive, decisive, and flexible character; excellent communication skills; ability to work in a team and have a collaborative profile.
What We Offer
As a Customer Experience Specialist at Vip District, you will have the opportunity to work with a talented team of professionals, learn from industry experts, and develop your skills in a fast-paced and dynamic environment. We offer a competitive salary, benefits, and opportunities for growth and development.
