Customer Experience Specialist
hace 6 días
At PLP Group, we're seeking a highly skilled Customer Experience Specialist to join our team. As a Danish Customer Experience Specialist, you will be responsible for delivering exceptional customer service to our clients through various channels, including chats, calls, social media queries, and emails.
Key Responsibilities:
- Provide outstanding customer support and resolve customer complaints in a timely and efficient manner
- Offer product and service information to customers and maintain an up-to-date customer information system
- Identify and escalate priority issues to ensure prompt resolutions
- Follow up on customer calls when necessary
Requirements:
- Fluent in Danish (verbal and written) and strong command of English
- Prior customer service experience is preferred, but not required
- Excellent communication skills, both verbal and written
- Customer-oriented with a strong focus on providing exceptional service
- Strong problem-solving skills and ability to work in a fast-paced environment
What We Offer:
Monthly salary plus performance incentive and opportunities for professional growth and development.
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