German Customer Support Specialist
hace 2 meses
Teleperformance Spain is seeking a highly skilled German Customer Support Specialist to join our team. As a key member of our operations team, you will play a crucial role in ensuring the success of our business by providing exceptional customer support to our clients.
Key Responsibilities- Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with our quality guidelines for new reviews and recertifications.
- Reactive Support: Provide reactive phone and/or email support for live advertisers, ensuring timely and effective resolution of their queries.
- Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language-specific support is required; process Google Guarantee claims per qualification guidelines.
- Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance, ensuring our clients receive the highest level of service.
- Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
- Onboarding and Go-Live Process: Properly prepare and set expectations with businesses about the onboarding and go-live process, ensuring a seamless transition.
- Deep Understanding of Onboarding Requirements: Develop a deep understanding of the onboarding requirements/processes for our product across different regions, ensuring our clients receive tailored support.
- Ad-Hoc Operations Work: Support ad-hoc operations work as needed, demonstrating flexibility and adaptability in a fast-changing environment.
- Native Level of German: Fluency in German is essential for this role, as you will be interacting with clients and providing support in this language.
- English Fluency: Ability to speak and write English fluently, as you will be working with international clients and teams.
- Experience in Fast-Paced Operations Environments: Proven experience in fast-paced, scaled operations environments, with a strong understanding of the importance of attention to detail and organizational skills.
- Call Center Experience: Experience working in a call center environment, with a focus on customer-facing roles and providing exceptional support.
- High Attention to Detail: Extremely high attention to detail and strong organizational skills, with the ability to produce high-quality work under strict deadlines.
- Structured Communication: Structured communicator, both written and spoken, with the ability to articulate complex information in a clear and concise manner.
- Google Docs and Sheets/Microsoft Word and Excel: Proficient in Google Docs and Sheets and/or Microsoft Word and Excel, with the ability to work independently and complete day-to-day tasks with minimal supervision.
- Full-Time Position: 39 hours/week, with a competitive salary and benefits package.
- Salary and Bonus: Salary: 22,200€ gross/year + up to 1,000€ gross/year in bonus.
- Hybrid Working Model: Hybrid working model in Barcelona, with a dynamic business casual environment and opportunities for growth and development.
- Permanent Contract: Permanent contract with a stable and secure work environment.
- Referral Program: Referral program with a referral fee of up to 2,000€ depending on the language/project.
- Intense Sales Training: Intense specific sales training, with a focus on developing your skills and knowledge in customer support and operations.
- Coaching and Development: Permanent presence of coaches who will facilitate your personal and professional development, with opportunities for growth and advancement.
- Established Career Path: Established career path to grow within the project, with opportunities for promotion and professional development.
- Continuous Training and Certifications: Continuous training and certifications, with a focus on developing your skills and knowledge in customer support and operations.
- Bi-Weekly, Monthly, or Quarterly Contests: Bi-weekly, monthly, or quarterly contests, with opportunities to win prizes and recognition.
- Employment with a Global Leader: Employment with the world's largest provider of contact center services, with a global presence and opportunities for growth and development.
- Excellent Work Environment: Excellent work environment, with great colleagues, social arrangements, and personal development opportunities.
- Dynamic Business Casual Environment: Dynamic business casual environment, with colleagues of all ages gathered in a highly-motivated team.
- Office Location: Office location surrounded by the sea (World Trade Center, Barcelona, Spain), with a beautiful and inspiring work environment.
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