Customer Success Manager

hace 7 días

Madrid, Madrid, España Remote People A tiempo completo

Horizons is seeking a Customer Success Manager to join our team at Remote People. This role is a great opportunity for someone with experience in the Foreign Exchange industry to work with a FinTech company focused on Big Data and Pattern Recognition.

Key Responsibilities:

  • Build and maintain strong relationships with clients, acting as the first point of contact for their needs.
  • Ensure client satisfaction through effective communication, problem-solving, and issue resolution.
  • Collaborate with Sales teams to identify upsell and cross-sell opportunities.
  • Develop and maintain a deep understanding of our electronic FX liquidity management platform, as well as market trends and industry developments.
  • Monitor and analyse client usage and performance metrics to proactively identify areas for improvement and optimisation.
  • Provide training and support to clients, ensuring they have a clear understanding of the platform's features and functionality.
  • Act as a liaison between clients and our internal development teams to ensure client feedback is incorporated into platform enhancements and updates.
  • Maintain accurate and up-to-date records of client interactions and activity within our CRM system.

Qualification & Work Experience:

  • Bachelor's degree in business, finance, or a related field.
  • At least 3 years of experience in a customer success or account management role within the electronic FX liquidity management industry.
  • Strong communication, problem-solving, and relationship-building skills.
  • Excellent organisational skills and attention to detail.
  • Strong analytical skills and the ability to interpret data to drive decision-making.
  • Knowledge of electronic FX trading platforms and industry trends.
  • Experience in the field of eFX trading and basic knowledge about FX.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.

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