AWS Technical Consultant

hace 24 horas

Madrid, Madrid, España Amazon A tiempo completo
Technical Account Manager, Cross Industry/Isv

About the Role:

We are seeking a highly skilled Technical Account Manager to join our team at Amazon. As a TAM, you will be responsible for crafting and executing strategies to drive customer adoption and use of AWS services.

Key Responsibilities:

  • Provide field support to resolve inquiries from Enterprise customers regarding AWS service or CloudComplete analysis
  • Present periodic reviews of operational performance to customers
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity
  • Foster trusting relationships with customers, understanding their business needs and technical challenges
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management

Requirements:

  • 7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / BigData / Analytics / AI,ML / Security / Open Source / Web Application Development
  • Strong customer focus and bias for action; and ability to work with remote teams
  • Candidates must have business communication skills in Korean
  • Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent work experience
  • Experience with AWS services and/or other cloud offerings
  • External customer-facing experience as a technical lead, with strong presenting skill to both large and small audiences
  • Experience in a tech support or customer escalation role
  • Ability to manage multiple tasks and projects in a fast-moving environment
  • Business communication skill in English

What We Offer:

At Amazon, we offer a dynamic and challenging work environment that is perfect for individuals who are passionate about technology and customer service. If you are a motivated and results-driven individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

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