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AWS Technical Consultant
hace 2 meses
About the Role:
We are seeking a highly skilled Technical Account Manager to join our team at Amazon. As a TAM, you will be responsible for crafting and executing strategies to drive customer adoption and use of AWS services.
Key Responsibilities:
- Provide field support to resolve inquiries from Enterprise customers regarding AWS service or CloudComplete analysis and present periodic reviews of operational performance to customer
- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Foster trusting relationships with customers, understanding their business needs and technical challenges
- Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management
- Work directly with AWS global engineering and service teams to resolve customer issues
Requirements:
- 7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / BigData / Analytics / AI,ML / Security / Open Source / Web Application Development
- Strong customer focus and bias for action; and ability to work with remote teams
- Candidates must have business communication skills in Korean
- Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent work experience
- Experience with AWS services and/or other cloud offerings
- External customer-facing experience as a technical lead, with strong presenting skill to both large and small audiences
- Experience in a tech support or customer escalation role
- Ability to manage multiple tasks and projects in a fast-moving environment
- Business communication skill in English
What We Offer:
At Amazon, we offer a dynamic and challenging work environment that is perfect for individuals who are passionate about technology and customer service. If you are a motivated and results-driven individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
