Technical Consultant

hace 1 día

Madrid, Madrid, España Amazon A tiempo completo
Job Title: Technical Consultant

Amazon is seeking a highly skilled Technical Consultant to join our team. As a Technical Consultant, you will play a critical role in helping our Enterprise Support customers succeed with Amazon Web Services (AWS).

Key Responsibilities:
  • Provide field support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
  • Complete analysis and present periodic reviews of operational performance to customers.
  • Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning.
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
  • Work directly with AWS global engineering and service teams to resolve customer issues.
Requirements:
  • 7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / BigData / Analytics / AI, ML / Security / Open Source / Web Application Development.
  • Strong customer focus and bias for action; and ability to work with remote teams.
  • Candidates must have business communication skills in Korean.
  • Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent work experience.
Preferred Qualifications:
  • Experience with AWS services and/or other cloud offerings.
  • External customer-facing experience as a technical lead, with strong presenting skill to both large and small audiences.
  • Experience in a tech support or customer escalation role.
  • Ability to manage multiple tasks and projects in a fast-moving environment.
  • Business communication skill in English.

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