AWS Technical Consultant

hace 23 horas

Madrid, Madrid, España Amazon A tiempo completo
Technical Account Manager, Gaming

About the Role

We are seeking a highly skilled Technical Account Manager to join our team in Korea. As a TAM, you will be responsible for crafting and executing strategies to drive customer adoption and use of AWS services.

Key Responsibilities

  • Provide field support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
  • Complete analysis and present periodic reviews of operational performance to customers.
  • Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning.
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.

Requirements

  • Bachelor's degree
  • 7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / BigData / Analytics / AI, ML / Security / Open Source / Web Application Development
  • Strong customer focus and bias for action; and ability to work with remote teams
  • Candidates must have business communication skills in Korean

What We Offer

As a Technical Account Manager at Amazon, you will have the opportunity to work with a talented team of professionals and make a meaningful impact on our customers' success.

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