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hace 2 meses
As a Technical Consultant (TAM) at Amazon, you will play a crucial role in driving customer adoption and use of AWS services. Your technical expertise and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, and risk management.
Key Responsibilities:- Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
- Complete analysis and present periodic reviews of operational performance to customer.
- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning.
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
- Foster trusting relationships with customers, understanding their business needs and technical challenges.
- Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
- Work directly with AWS global engineering and service teams to resolve customer issues.
- Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role.
- 7+ years of hands-on & troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / Big Data / Analytics / AI, ML / Security / Open Source / Web Application Development.
- Strong customer focus and bias for action; and ability to work with remote teams.
- Candidates must have business communication skills in Korean.
- Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent work experience.
- Experience with AWS services and/or other cloud offerings.
- Business Speaking in English.
