Technical Solutions Expert

hace 2 semanas


Madrid, Madrid, España Amazon A tiempo completo

Job Title: Technical Solutions Expert

Job Summary:

We are seeking a highly skilled Technical Solutions Expert to join our team at Amazon. As a Technical Solutions Expert, you will be responsible for providing field support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.

Key Responsibilities:

  • Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
  • Complete analysis and present periodic reviews of operational performance to customer.
  • Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning.
  • Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
  • Work directly with AWS global engineering and service teams to resolve customer issue.

Requirements:

  • 7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / BigData / Analytics / AI,ML / Security / Open Source / Web Application Development.
  • Strong customer focus and bias for action; and ability to work with remote teams.
  • Candidates must have business communication skills in Korean.
  • Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent work experience.


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