AWS Technical Solutions Expert

hace 2 semanas

Madrid, Madrid, España Amazon A tiempo completo

Job Summary

We are seeking a highly skilled AWS Technical Solutions Expert to join our team at Amazon. As a Technical Solutions Expert, you will be responsible for providing field support to resolve inquiries from Enterprise customers regarding AWS services or CloudComplete analysis and presenting periodic reviews of operational performance to customers.

Key Responsibilities

  • Provide field support to resolve inquiries from Enterprise customers regarding AWS service or CloudComplete analysis
  • Present periodic reviews of operational performance to customers
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity
  • Foster trusting relationships with customers, understanding their business needs and technical challenges
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management
  • Work directly with AWS global engineering and service teams to resolve customer issues

Requirements

  • 7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / BigData / Analytics / AI,ML / Security / Open Source / Web Application Development
  • Strong customer focus and bias for action; and ability to work with remote teams
  • Candidates must have business communication skills in Korean
  • Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent work experience

Preferred Qualifications

  • Experience with AWS services and/or other cloud offerings
  • External customer-facing experience as a technical lead, with strong presenting skill to both large and small audiences
  • Experience in a tech support or customer escalation role
  • Ability to manage multiple tasks and projects in a fast-moving environment
  • Business communication skill in English

About Amazon

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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