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AWS Technical Consultant
hace 2 meses
As a Technical Consultant, you will play a critical role in driving customer adoption and use of AWS services. Your technical expertise and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, and risk management.
You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies and enthusiastically keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
Key ResponsibilitiesKey responsibilities include:
- Providing field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud
- Completing analysis and presenting periodic reviews of operational performance to customers
- Providing detailed reviews of service disruptions, metrics, and detailed pre-launch planning
- Ensuring AWS environments remain operationally healthy while reducing cost and complexity
- Fostering trusting relationships with customers, understanding their business needs and technical challenges
- Leading technical discussions with senior leadership regarding incidents, trade-offs, and risk management
- Working directly with AWS global engineering and service teams to resolve customer issues
Requirements include:
- 7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / BigData / Analytics / AI,ML / Security / Open Source / Web Application Development
- Strong customer focus and bias for action; and ability to work with remote teams
- Candidates must have business communication skills in Korean
- Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent work experience
Preferred qualifications include:
- Experience with AWS services and/or other cloud offerings
- External customer-facing experience as a technical lead, with strong presenting skill to both large and small audiences
- Experience in a tech support or customer escalation role
- Ability to manage multiple tasks and projects in a fast-moving environment
- Business communication skill in English
