Technical Consultant

hace 5 días

Madrid, Madrid, España Amazon A tiempo completo
About the Role

We are seeking a highly skilled Technical Consultant to join our team at Amazon. As a Technical Consultant, you will play a critical role in helping our Enterprise Support customers achieve the greatest value from our cloud services.

Key Responsibilities
  • Provide field support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
  • Complete analysis and present periodic reviews of operational performance to customers.
  • Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning.
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
  • Work directly with AWS global engineering and service teams to resolve customer issues.
Requirements
  • Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or in a similar role.
  • 7+ years of hands-on & troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / Big Data / Analytics / AI, ML / Security / Open Source / Web Application Development.
  • Strong customer focus and bias for action; and ability to work with remote teams.
  • Candidates must have business communication skills in Korean.
  • Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent work experience.
Preferred Qualifications
  • Experience with AWS services and/or other cloud offerings.
  • Business speaking in English.

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