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Technical Consultant
hace 2 meses
Role Summary
We are seeking a highly skilled Technical Support Consultant to join our team at NielsenIQ. As a Technical Support Consultant, you will be responsible for delivering technical support and solutions to our customers in the area of Merchandising.
Key Responsibilities
- Provide technical support and solutions to customers in the area of Merchandising
- Implement and support our data model into SQL Server and Oracle environments
- Troubleshoot technical issues independently
- Contribute to technical projects and their integration in the customer environment
- Support project participants and project management with expertise and solutions
- Transfer projects into regular operations at the customer and support colleagues and customers in support cases/escalations
- Analyze client requirements and provide technical solutions
- Support the NielsenIQ sales team and analytics team with technical competence and experience
Requirements
- Software support and administration skills
- Database experience in SQL Server and Oracle
- Strong communication skills (Spanish & English)
- Reliability and commitment to the project and support
- Patience and problem-solving skills
- Ability to work in a team and collaboratively with internal and external experts
- Good understanding of customer issues and meeting customer needs
- Ability to build good relationships with external and internal stakeholders
- Good organizational and prioritization skills
About NielsenIQ
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are a global company with operations in 100+ markets, covering more than 90% of the world's population.
