Technical Consultant
hace 2 días
About the Role
At SWIFT, we're looking for a skilled Technical Consultant to join our team. As a Technical Consultant, you'll play a key role in delivering technical or business consulting services to our clients. You'll work in a low to medium complex business and technical environment, supported by SWIFT, to provide expert advice and technical solutions tailored to our clients' specifications.
Key Responsibilities
- Coordinate the delivery of technical services, including product upgrades, patches, and new releases.
- Deliver technical assistance and support to clients, including troubleshooting and resolving technical problems.
- Implement SWIFT products, ensuring seamless integration with clients' existing systems.
- Collaborate with clients to understand their technical requirements and business needs.
- Develop and deliver training sessions to clients on the use and maintenance of SWIFT products.
- Stay current with industry trends and advancements in SWIFT products and technologies.
Requirements
- University degree in Computer Science or IT-related fields, or equivalent experience.
- 2-5 years' experience in technical account management, technical support, or pre-sales.
- Strong knowledge of SWIFT products, services, and solutions.
- Technical skillsets on operating systems (AIX, Linux, or Windows Server), servers, and networking.
- Good troubleshooting skills on IT product issues and OS issues.
- Strong multitasking skills, excellent communication and interpersonal skills.
- Customer-centric to develop client relationships and account management.
- Fluent in English. Proficiency in other languages for the region is an advantage.
What We Offer
We put you in control of your career. We give you a competitive package. We help you perform at your best. We help you make a difference. We give you the freedom to be yourself.
We're creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status.
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