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AWS Technical Consultant
hace 2 meses
About the Role
We are seeking a highly skilled Technical Account Manager to join our team in Korea. As a TAM, you will be responsible for crafting and executing strategies to drive customer adoption and use of AWS services.
Key Responsibilities
- Provide field support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
- Complete analysis and present periodic reviews of operational performance to customers.
- Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning.
- Ensure AWS environments remain operationally healthy while reducing cost and complexity.
- Foster trusting relationships with customers, understanding their business needs and technical challenges.
- Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
Requirements
- Bachelor's degree
- 7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / BigData / Analytics / AI, ML / Security / Open Source / Web Application Development
- Strong customer focus and bias for action; and ability to work with remote teams
- Candidates must have business communication skills in Korean
What We Offer
As a Technical Account Manager at Amazon, you will have the opportunity to work with a talented team of professionals and make a meaningful impact on our customers' success.
