Madrid Customer Experience Specialist
hace 6 días
We are seeking a dedicated and empathetic Customer Service Representative to join our client's team in Spain. As a Customer Experience Specialist, you will be the first point of contact for customers, answering queries and ensuring contractual SLAs are maintained.
Key Responsibilities:
- Supporting clients' activities by being the primary point of contact for their customers
- Answering incoming queries from customers and ensuring contractual SLAs are maintained
- Identifying issues and providing solutions
- Ensuring a high level of customer satisfaction
You will be part of a team that is passionate about delivering exceptional customer experiences.
RequirementsTo succeed in this role, you will need:
- A native level of Dutch and an advanced level of English
- Knowledge about IT platforms, equipment, and applications such as Windows/MS Office
- Previous experience in sales (up-selling and cross-selling)
- Excellent communication and interpersonal skills
- Be a team player with high social competence
- Be energetic, innovative, and work proactively at a fast pace
You should also have a genuine interest in intercultural communication and the expatriate lifestyle.
What We OfferWe offer a competitive salary and benefits package, including:
- A full-time permanent contract
- A 40-hour week, rotational schedule depending on the project
- A starting salary of €20,500 gross per year, depending on the role
- Opportunity to join an international company
- An open-minded and employee-oriented working environment
- Career development opportunities
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