Madrid Customer Experience Specialist

hace 6 días


Madrid, Madrid, España Blu Selection A tiempo completo
About the Role

We are seeking a dedicated and empathetic Customer Service Representative to join our client's team in Spain. As a Customer Experience Specialist, you will be the first point of contact for customers, answering queries and ensuring contractual SLAs are maintained.

Key Responsibilities:

  • Supporting clients' activities by being the primary point of contact for their customers
  • Answering incoming queries from customers and ensuring contractual SLAs are maintained
  • Identifying issues and providing solutions
  • Ensuring a high level of customer satisfaction

You will be part of a team that is passionate about delivering exceptional customer experiences.

Requirements

To succeed in this role, you will need:

  • A native level of Dutch and an advanced level of English
  • Knowledge about IT platforms, equipment, and applications such as Windows/MS Office
  • Previous experience in sales (up-selling and cross-selling)
  • Excellent communication and interpersonal skills
  • Be a team player with high social competence
  • Be energetic, innovative, and work proactively at a fast pace

You should also have a genuine interest in intercultural communication and the expatriate lifestyle.

What We Offer

We offer a competitive salary and benefits package, including:

  • A full-time permanent contract
  • A 40-hour week, rotational schedule depending on the project
  • A starting salary of €20,500 gross per year, depending on the role
  • Opportunity to join an international company
  • An open-minded and employee-oriented working environment
  • Career development opportunities


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