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Front Desk Associate
hace 2 meses
**Job Summary**
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Onefam Hostels. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience throughout their stay.
Key Responsibilities:
- Provide exceptional customer service, ensuring a warm and welcoming experience for all guests.
- Manage reservations, check-in, and check-out processes, ensuring a smooth and efficient experience.
- Answer phone calls and respond to guest inquiries, providing detailed information about our services and amenities.
- Coordinate with the housekeeping and maintenance teams to ensure the facilities are clean and well-maintained.
- Handle cash transactions, including billing and collection of additional services.
- Assist in the organization of events and activities for guests.
- Resolve guest complaints and issues efficiently and effectively.
Requirements:
- Previous experience in a similar role, preferably in the hospitality or tourism industry.
- High level of English and Spanish language proficiency.
- Ability to work in a team environment and interact with guests from diverse backgrounds.
- Excellent communication and customer service skills.
- Basic computer skills and knowledge of reservation management systems.
- Availability to work rotating shifts, including weekends and holidays.
What We Offer:
- A dynamic and multicultural work environment.
- A competitive salary and additional benefits, including discounts on our services and activities.
