Customer Service Ambassador
hace 7 días
Xe is a leading provider of currency services and products, including our Currency Converter, Market Analysis, Currency Data API, and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app, and by phone.
Our ImpactLast year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.
About This RoleWe are seeking an enthusiastic and dedicated Customer Care Expert to join our team in Madrid, Spain. As a Customer Care Expert, you will play a key role in providing exceptional service to our customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.
Key Responsibilities- Respond to inbound calls from our global customer base, assisting customers with questions about their money transfers and services we offer, and aiming to resolve on first call.
- Make outbound calls to customers – either following up on queries or obtaining information that is needed to complete their transfer.
- Communicate with customers via digital channels.
- Develop rapport with customers, providing trusted answers and positioning Xe as the customer's 'go-to' money transfer provider.
- Identify customers with a propensity to require high-value money transfer services.
- Drive awareness and adoption of self-service for support, amongst Xe's consumers.
- Communicate with internal teams as required to ensure query resolution is timely and professional, taking ownership, following up, and escalating as required.
- Resolve low-level complaints by using established objection handling techniques and determining the appropriate way forward.
- Build a deep understanding of Xe's services, products, and processes, in order to optimize first call resolution and customer outcomes.
- Adhere to global processes, actively monitoring own performance to ensure achievement of individual targets and KPIs.
We are looking for someone with excellent English verbal and written communication skills, strong customer focus, and previous experience in supporting customers in a phone-based role and digital servicing. Additionally, experience of delivering against individual targets and metrics is essential.
SalaryThe estimated annual salary for this position is approximately €35,000 - €45,000, depending on qualifications and experience.
-
Customer Service Ambassador
hace 2 días
Madrid, Madrid, España Msx International A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Ambassador to join our team at MSX International.
-
Customer Service Ambassador
hace 4 semanas
Madrid, Madrid, España Aggregate Industries A tiempo completoCustomer Service AmbassadorAt Aggregate Industries, we are seeking a skilled Customer Service Ambassador to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.Key Responsibilities:Act as the primary point of contact for...
-
Customer Service Ambassador
hace 4 semanas
Madrid, Madrid, España Japan Centre Group A tiempo completoJob Title: Customer Service AmbassadorJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and safe environment, and supporting our sales team to achieve sales...
-
Customer Service Ambassador
hace 1 semana
Madrid, Madrid, España Recruit4Work Sl A tiempo completoAt Recruit4Work Sl, we are seeking a highly skilled Customer Service Ambassador to join our team in Barcelona, Spain. This role is crucial in delivering exceptional customer service to our international clients. The ideal candidate will have a strong understanding of customer needs and be able to address them efficiently.Key Responsibilities:Listening to and...
-
Customer Service Ambassador in Berlin
hace 4 semanas
Madrid, Madrid, España Blu Selection A tiempo completoCustomer Service Ambassador in BerlinAt Blu Selection, we're looking for a skilled Customer Service Ambassador to join our team in Berlin. As a Customer Service Ambassador, you will be the face of our company, providing world-class service to our clients via phone, email, and chat.Your Responsibilities:Support clients' activities by offering exceptional...
-
Customer Service Ambassador
hace 21 horas
Madrid, Madrid, España Iata Consulting A tiempo completoAbout the Role: We are seeking a highly skilled and motivated CUSTOMER SERVICE AMBASSADOR to join our team at Iata Consulting. In this role, you will be responsible for providing exceptional customer service and support to our clients across the globe. Your primary focus will be on handling front-line customer services, including answering product and...
-
Customer Service Ambassador
hace 1 semana
Madrid, Madrid, España Cpm International A tiempo completoAbout CPM InternationalWe have a global presence in over 30 countries, offering multilingual support tailored to diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide. We celebrate diversity, welcoming everyone and embracing unique styles. Our inclusive workplace fosters collaboration and empowers...
-
Customer Service Ambassador
hace 4 semanas
Madrid, Madrid, España Anicare Europe A tiempo completoWe are seeking a skilled Customer Service Ambassador to join our team at Anicare Europe. As a key member of our customer support team, you will play a vital role in shaping our customer support policies and procedures.Key Responsibilities:Manage customer queries via email and support ticketsModerate social media comments for a positive, professional online...
-
Customer Service Ambassador
hace 3 semanas
Madrid, Madrid, España The Cigna Group A tiempo completoAbout the RoleWe are seeking a skilled Customer Service Ambassador to join our team as a Multilingual Client Liaison. In this role, you will be responsible for coordinating client communication and ensuring seamless follow-ups on assigned contracts.Key ResponsibilitiesProvide high-quality client service and support through effective communication and issue...
-
Virtual Customer Service Ambassador
hace 3 días
Madrid, Madrid, España Addmore Outsourcing Inc. A tiempo completoWe are seeking a highly skilled Virtual Customer Service Ambassador to join our team at Addmore Outsourcing Inc.Job SummaryThis is a unique opportunity to work in a dynamic virtual environment, providing exceptional customer service and support to clients across various platforms.Key Responsibilities:Serve as the primary point of contact for all incoming...
-
Customer Experience Ambassador
hace 6 días
Madrid, Madrid, España Meliá Hotels International A tiempo completoUnlock your full potential with Meliá Hotels International as a Customer Experience Ambassador. Enjoy an exciting career journey where you'll be the face of our hospitality, delivering exceptional experiences to our guests. About Meliá Hotels InternationalWe're a global hotel chain dedicated to providing unforgettable stays for our guests. Our passion for...
-
Customer Service Ambassador
hace 1 semana
Madrid, Madrid, España Jd A tiempo completo**About Us:**JD Sports is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and 3,400 stores across several retail fascias in more than 30 markets worldwide.We're looking for talented individuals to join our team as Customer Care Agents. If you're passionate about delivering exceptional customer service and have...
-
Customer Service Ambassador for Nordic Markets
hace 7 días
Madrid, Madrid, España Cpm International A tiempo completoCustomer Support Role at Cpm InternationalWe are a global organization with operations in over 30 countries, dedicated to providing multilingual support tailored to diverse markets. Our customer service team focuses on delivering exceptional experiences through various channels.As a Customer Service Ambassador, you will be working closely with consumers to...
-
Customer Service Ambassador
hace 1 mes
Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Thermo Fisher Scientific. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our clients, ensuring their inquiries and issues are resolved in a timely and satisfactory manner.Key...
-
Customer Service Ambassador
hace 2 semanas
Madrid, Madrid, España Adaptive Teams A tiempo completoRemote Customer Service RoleAvoiding the stress of commuting, you'll be able to work from anywhere as a Customer Service Representative with our company.About UsAt Adaptive Teams, we believe in empowering our employees to succeed. We're not just looking for someone to fill a position – we're looking for a team member who is passionate about delivering...
-
Customer Service Ambassador
hace 1 semana
Madrid, Madrid, España Thermo Fisher Scientific A tiempo completoJob DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Thermo Fisher Scientific in Alcobendas. This role is ideal for individuals who thrive in fast-paced environments and possess excellent communication skills.Key Responsibilities:Provide exceptional customer support and service, ensuring timely and satisfactory...
-
Customer Service Ambassador
hace 7 días
Madrid, Madrid, España Recruit4Work Sl A tiempo completoAbout the Role:As a Customer Service Agent with Recruit4Work Sl, you will play a vital role in ensuring that our customers have a memorable and enjoyable experience during their stay. Your responsibilities will include assisting guests with their queries, resolving issues, and providing exceptional customer service.Key Responsibilities:Assist guests with...
-
Customer Service Ambassador
hace 4 semanas
Madrid, Madrid, España Jujur A tiempo completoAbout the Role:At Jujur, we are committed to delivering exceptional customer service and support. As a Customer Support Representative, you will be the first point of contact for our clients, handling incoming inquiries via phone and mail. Your primary responsibility will be to assist customers, resolve their queries, and provide a high level of service at...
-
Customer Service Ambassador
hace 3 semanas
Madrid, Madrid, España The Cigna Group A tiempo completoThe Role & Responsibilities:We are seeking a customer service representative to join our dynamic team and manage day-to-day queries from Cigna's customers while prioritizing a superior service experience.The responsibilities of the role include (but are not limited to):Providing timely and effective resolutions to customer queries.Ensuring adherence to...
-
Customer Service Ambassador
hace 4 semanas
Madrid, Madrid, España Cabka Group A tiempo completoCabka Group is a leader in developing innovative solutions for shipping goods worldwide. Our team transforms plastic waste into reusable transport packaging, turning the used into the useful. We combine technology, innovation, and sustainability to create optimal solutions for our clients and the planet.Our culture is built on RESPECT, PASSION, CREATIVITY,...