Customer Service Ambassador
hace 4 semanas
The Role & Responsibilities:
We are seeking a customer service representative to join our dynamic team and manage day-to-day queries from Cigna's customers while prioritizing a superior service experience.
The responsibilities of the role include (but are not limited to):
- Providing timely and effective resolutions to customer queries.
- Ensuring adherence to productivity and quality standards.
- Managing confidential information in line with data privacy guidelines.
- Participating in training and development programs to enhance knowledge and expertise.
What we are looking for:
Previous customer service experience is desired, along with active knowledge of English (C1 level or higher) and proficiency in Portuguese.
A decision-making ability, communication skills, and a high attention to detail are essential for this role.
We are an advocate for better health through every stage of life and empower our customers with the information and insight they need to make informed choices.
We guide our customers through the healthcare system, and our team is committed to delivering exceptional service and support.
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