Executive Front Office Operations Manager
hace 3 semanas
Executive Front Office Operations Manager
Company Overview:We are a leading hospitality company, Accorhotel, committed to delivering exceptional guest experiences.
Salary:The estimated annual salary for this role is between $65,000 and $90,000.
Job Description:- Operational Excellence:
Manage and optimize front office operations to ensure an outstanding guest experience. Supervise guest arrivals and departures, ensuring smooth check-ins and check-outs. Collaborate with housekeeping to uphold room cleanliness and productivity goals. Maintain high standards of cleanliness and presentation in public areas.
Financial Oversight:Achieve financial performance targets for revenue, expenditure, and market share. Ensure accurate billing and oversee cash handling procedures. Develop and control department budgets, striving for cost efficiency without compromising quality.
Team Leadership:Recruit, train, and mentor staff, fostering a culture of collaboration and excellence. Conduct regular performance reviews, address performance issues, and celebrate achievements. Champion Accor training initiatives and support staff career development.
Customer Focus:Deliver efficient, friendly, and professional service to all guests. Lead by example in creating memorable customer interactions and resolving challenges. Implement Accor's customer vision:
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