Hotel Front Office Operations Specialist
hace 3 semanas
About Archipelago International
Archipelago International, a leading hospitality technology company, is seeking an experienced Application Support Specialist - Front Office Trainer to join our team.
Role Overview
We are looking for a highly skilled and enthusiastic professional to ensure the effective utilization of our Property Management System (PMS) and Sentec Point of Sales (POS) system by hotel front office staff.
Key Responsibilities
- Conduct comprehensive training sessions for hotel front office staff on our PMS and Sentec POS systems.
- Develop and update training materials, manuals, and e-learning content tailored to front-office operations.
- Provide ongoing support and troubleshooting assistance to hotel staff.
- Travel extensively to various hotel locations to deliver on-site training.
- Gather feedback from trainees to continuously improve training programs.
- Collaborate with the development team to communicate front office staff needs and feedback.
Requirements
- Minimum of 2 years of experience working in a hotel's front office.
- Strong understanding of hotel front office operations and workflows.
- Experience with POS systems.
- Excellent communication and presentation skills.
- Ability to create engaging training materials and classes.
- Friendly, patient, and approachable demeanor.
- Willingness to travel extensively.
- Proficiency in using and teaching software applications, especially PMS and POS systems.
- Familiarity with computer systems.
Salary and Benefits
We offer a competitive salary of $80,000 per annum, plus benefits, including health insurance, retirement plan, and paid time off. We also provide opportunities for career growth and professional development.
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