Hotel Front Office Operations Specialist

hace 3 semanas


Madrid, Madrid, España Archipelago International A tiempo completo

About Archipelago International

Archipelago International, a leading hospitality technology company, is seeking an experienced Application Support Specialist - Front Office Trainer to join our team.

Role Overview

We are looking for a highly skilled and enthusiastic professional to ensure the effective utilization of our Property Management System (PMS) and Sentec Point of Sales (POS) system by hotel front office staff.

Key Responsibilities

  • Conduct comprehensive training sessions for hotel front office staff on our PMS and Sentec POS systems.
  • Develop and update training materials, manuals, and e-learning content tailored to front-office operations.
  • Provide ongoing support and troubleshooting assistance to hotel staff.
  • Travel extensively to various hotel locations to deliver on-site training.
  • Gather feedback from trainees to continuously improve training programs.
  • Collaborate with the development team to communicate front office staff needs and feedback.

Requirements

  • Minimum of 2 years of experience working in a hotel's front office.
  • Strong understanding of hotel front office operations and workflows.
  • Experience with POS systems.
  • Excellent communication and presentation skills.
  • Ability to create engaging training materials and classes.
  • Friendly, patient, and approachable demeanor.
  • Willingness to travel extensively.
  • Proficiency in using and teaching software applications, especially PMS and POS systems.
  • Familiarity with computer systems.

Salary and Benefits

We offer a competitive salary of $80,000 per annum, plus benefits, including health insurance, retirement plan, and paid time off. We also provide opportunities for career growth and professional development.



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