Hospitality Technology Expert

hace 3 días


Madrid, Madrid, España Archipelago International A tiempo completo

Archipelago International, a leading hospitality technology company, is seeking an experienced Front Office Trainer to join our team. We are looking for a highly motivated individual with a strong understanding of hotel front office operations and a passion for teaching and training.

About the Role:

We are responsible for delivering cutting-edge hospitality technology solutions to hotels worldwide. As a key member of our team, you will be responsible for conducting comprehensive training sessions for hotel front office staff on our Property Management System (PMS) and Sentec Point of Sale (POS) system.

The ideal candidate will have a minimum of 2 years of experience working in a hotel's front office and possess excellent communication and presentation skills. They should also be able to create engaging training materials and classes, and be comfortable with computers and software applications, especially PMS and POS systems.

Key Responsibilities:

  • Conduct comprehensive training sessions for hotel front office staff on our PMS and Sentec POS systems.
  • Develop and update training materials, manuals, and e-learning content tailored to front-office operations.
  • Provide ongoing support and troubleshooting assistance to hotel staff.
  • Travel extensively to various hotel locations to deliver on-site training.
  • Gather feedback from trainees to continuously improve training programs.
  • Collaborate with the development team to communicate front office staff needs and feedback.

Requirements:

  • Minimum of 2 years of experience working in a hotel's front office.
  • Strong understanding of hotel front office operations and workflows.
  • Experience with POS systems.
  • Excellent communication and presentation skills.
  • Ability to create engaging training materials and classes.
  • Friendly, patient, and approachable demeanor.
  • Willingness to travel extensively.
  • Proficiency in using and teaching software applications, especially PMS and POS systems.

Benefits:

As a valued member of our team, you will receive a competitive salary range of $60,000 - $80,000 per annum, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.



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