Relationships and Trade Expert
hace 1 mes
Ebury, a leading FinTech firm, has been recognized as one of the top 15 European Fintechs to work for by AltFi. Our diverse range of products includes FX risk management, trade finance, currency accounts, international payments, and API integration.
**About the Role**
We are seeking an experienced Relationships and Trade Expert to join our fast-growing team in Madrid. As a key point of contact for corporate clients, you will provide daily operational and trading assistance. You will possess strong client-facing skills, operational know-how, and problem-solving abilities, with the ability to expertly switch between each as needed. Your role will involve supporting the revenue and growth area of the business at an exciting time for Ebury. You will act as an ambassador for our product and service at a customer-facing level.
**What We Are Looking For**
A passionate individual with a strong interest in client servicing
Prepared to go the extra mile to exceed customer expectations
Desire to deliver best-in-class service, supporting our industry-leading offering
Strong written and verbal communication skills
Prowess in high-pressure/pace environments
Ability to excel within busy client-facing environments with significant monthly workload peaks (previous experience preferred)
Capacity to manage different types and nature of enquiries simultaneously across several platforms and for various clients
Resolve client issues as they arise
Ability to multitask/prioritize – working around tight deadlines
Commercial awareness: Confidence to promote our company offering and identify new opportunities to grow existing key accounts
Head for numbers – confidence dealing with numbers, exchange rates, profit margins, and commercial implications
Eye for detail: Dealing with live currency trade bookings, banking information, figures, and high-value/volume payments and clients – accuracy is paramount
Helping clients identify issues proactively (e.g., payment dates, banking data etc.)
The successful candidate will be expected to earn approximately **€35,000 - €50,000 per annum**, depending on experience. This salary reflects the importance of this role in supporting the revenue and growth area of our business.
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