Highly Skilled Technical Support Specialist for Global Brands

hace 4 semanas


Barcelona, Barcelona, España Blu Selection A tiempo completo

Your Responsibilities and Impact as a Highly Skilled Technical Support Specialist:
The primary goal of this position is to ensure exceptional customer service in the German market while creating value and solving issues to deliver consistent quality.
Key responsibilities include:

  • Manage all incoming queries effectively in a customer service environment, focusing on technical issues (trouble-shooting).
  • Respond promptly to calls and emails from enterprise clients.
  • Gather information from customers, ensuring resolution of queries.
  • Maintain client relationships through product support over the phone.
Skills, Qualifications, and Interests Required:
To excel in this role, you will need:
  • A native level of German plus fluency in English.
  • Prior experience of at least 6 months in Technical Support.
  • An interest in learning and being tech-savvy.
  • Excellent communication skills, both written and oral.
  • The ability to operate effectively under pressure.
  • Teamwork, enthusiasm, and self-motivation.
  • Analytical and problem-solving skills.
  • Customer and Quality orientation.
Valid Portuguese work permit or EU citizenship is required.What's in It for You?
This long-term opportunity offers working hours in rotative shifts, depending on the project. The compensation package includes €1100 gross per month x 14 months + up to €100 monthly performance bonus + meal vouchers of €7.23 per workday + reimbursement of some transportation costs + Private Health Insurance and dental plan after six months.If you live outside Portugal, you are entitled to reimbursement (up to €400) of the initial flight ticket after six months within the company + six months of accommodation in a shared flat provided by the company (rental fee to pay).This role provides an opportunity to be part of a fast-paced and challenging environment where you can collaborate with big brands worldwide, working in a multicultural and international setting.With fully paid training, professional development, and career evolution opportunities, your future with Blu Selection started here.

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