Technical Support Specialist for Global Tech Leader

hace 2 semanas


Barcelona, Barcelona, España Headhunt International A tiempo completo

Company Overview: Our client is a leading technology company that provides innovative solutions to customers worldwide. They are seeking a highly skilled Technical Support Specialist to join their team in Athens, Greece.

Salary and Benefits: The successful candidate will receive a competitive monthly salary of €50,000 plus two additional salaries per year. They will also enjoy comprehensive health care benefits, numerous discounts, and the opportunity to participate in special events and community initiatives.

Job Description: As a Technical Support Specialist, you will be responsible for identifying customers' needs and delivering appropriate solutions. You will guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner. You will assist customers to place an order and related issues, answer customers' inquiries, and troubleshoot or escalate technical issues that they face. You will also assist customers with account issues and follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.

Required Skills and Qualifications: To succeed in this role, you will need to possess fluent Hebrew and English language skills, excellent communication skills, sales experience with consumer products and services, technical research skills to troubleshoot customer problems, advanced internet research skills, and an empathetic soul with strong communication skills. A positive and adventurous attitude, as well as a willingness to learn and grow, are also essential.

Benefits: In addition to the competitive salary and benefits package, our client offers complete support to help you ease your relocation to Greece, including flight tickets, hotel accommodation, and support with the house searching process. You will also have access to state-of-the-art premises, providing a great working environment with relaxing break areas. Our client is a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.



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