Technical Support Specialist for POS Devices

hace 3 semanas


Barcelona, Barcelona, España Teleperformance Greece A tiempo completo
Customer Service Representative Role in Greece

We are seeking a highly skilled and customer-focused individual to join our Nordic Customer Care team as a Technical Support Specialist for POS devices. This is a fantastic opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide.

Company Overview

Our client is a leading company that provides technology for electronic payment transactions. Their products are POS electronic payment devices with their own operating systems, security, and encryption software, and certified payment software. As a member of our team, you will collaborate with experienced professionals who truly understand commerce and strive to create powerful customer experiences.

Key Responsibilities
  • Primary Point of Contact: You'll be the first point of contact for customer and client requests.
  • Inbound Calls: Answer inquiries from retailers, merchants, and shop owners related to their POS devices.
  • Troubleshooting: Discover and troubleshoot issues, guiding customers toward desired outcomes.
  • Timely Issue Resolution: Resolve issues efficiently, ensuring customer satisfaction.
Requirements
  • Language Skills: Fluency in Danish and very good use of English (both written and spoken).
  • Customer Support Experience: Prior work experience in a customer support role is advantageous.
  • Communication and Problem-Solving: Exceptional communication skills, soft skills, and a problem-solving mentality.
  • Tech Proficiency: Familiarity with Android OS, advanced PC skills, and a willingness to learn.
Benefits
  • Competitive monthly salary (approx. €3,500 - €4,500) + 2 extra salaries per year.
  • Complete support to help you ease your relocation to Greece, including flight tickets expenses, hotel accommodation, and assistance with finding a house.
  • Referral Program: Bring your friends and receive great bonuses.
  • Health care benefits and numerous other discounts.


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