Electronic Payment Support Specialist for Nordic Market

hace 2 semanas


Barcelona, Barcelona, España Teleperformance Greece A tiempo completo

Company Overview: We are a leading provider of technology solutions for electronic payment transactions, collaborating with renowned companies to deliver innovative products and services. Our mission is to empower businesses to stay competitive in the ever-changing world of commerce.

Job Description: As an Electronic Payment Support Specialist, you will be part of our Nordic Customer Care team, working closely with customers and clients to resolve issues related to POS devices. Your primary responsibilities will include answering inbound calls, troubleshooting problems, and providing timely issue resolution to ensure customer satisfaction. Additionally, you will strive for excellence in every customer interaction, promoting increased product usage and loyalty. Your commitment to meeting personal and team targets will be essential to driving business growth.

What You Will Bring: To succeed in this role, you will need fluency in Danish and excellent English communication skills. Prior experience in a customer support role is advantageous, as well as exceptional problem-solving abilities and tech proficiency. You must be able to thrive in a fast-paced environment and demonstrate genuine ownership and teamwork spirit.

What We Offer: In return for your expertise, we provide a comprehensive benefits package, including a competitive monthly salary, plus 2 extra salaries per year, referral program incentives, health care benefits, and numerous discounts. You will receive full training by certified instructors and enjoy opportunities for professional growth and development. Moreover, you will be part of a Great Place to Work-Certified Company that fosters diversity and offers equal opportunities to all employees. This role also presents a great opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. Estimated Salary: €3,200 - €4,000 per month (dependent on qualifications and experience).

Key Responsibilities:

  • Primary Point of Contact for customer and client requests
  • Inbound Calls: Answer inquiries from retailers, merchants, and shop owners related to their POS devices
  • Troubleshooting: Discover and troubleshoot issues, guiding customers toward desired outcomes
  • Timely Issue Resolution: Resolve issues efficiently, ensuring customer satisfaction


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