Highly Skilled Technical Support Specialist
hace 2 días
Company Overview: Bosch Service Solutions is a leading global provider of technology-driven solutions for the automotive, travel, and telecommunications sectors. As part of the Bosch Group, we operate in one of its four main business areas - the Building and Energy Technologies unit.
Job DescriptionWe are seeking highly skilled technical support specialists to join our dynamic team. In this role, you will provide assistance with questions on our product portfolio, import/export procedures, first-level technical support, complaints, and support with the use of IoT technologies in vehicles, including apps.
Main Responsibilities- Manage incoming contacts by promptly and professionally handling all incoming communication from customers, ensuring that their inquiries and concerns are addressed in a timely manner.
- Provide information about products by explaining company policies in a clear and helpful manner.
- Serve as a brand ambassador by striving to provide an outstanding customer experience, building rapport with clients, and ensuring that their needs are met with professionalism and care.
This role includes a company-paid training of 2-3 weeks, so you can become an expert in vehicles, customer support, and internal procedures.
Qualifications and Skills- C2 level in Danish, Fluency in English
- Strong problem-solving skills and ability to handle customer queries with empathy
- Positive attitude and willingness to learn
- People Person - you enjoy working in a collaborative team environment
- Tech savvy and analytical
We estimate the salary for this position to be around $60,000 per year, depending on your qualifications and experience. This figure may vary based on your location and other factors.
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