High-Level Technical Support Specialist

hace 14 horas


Barcelona, Barcelona, España Studentuniverse A tiempo completo
Job Overview

Studentuniverse is seeking a highly skilled High-Level Technical Support Specialist to join our team in Barcelona, Spain.

About the Role

This exciting opportunity requires a strong IT background, excellent problem-solving skills, and the ability to work effectively with colleagues to provide top-notch technical support.

Key Responsibilities:
  • Provide 2nd-level technical support for all telephone, email, and walk-in requests.
  • Support colleagues with a range of hardware and software used within Studentuniverse.
  • Act as an escalation point for L1 Analysts and be the face of the Service Desk for head office.
Requirements

To succeed in this role, you will need:

  • Strong IT troubleshooting techniques and analytical thinking.
  • Experience working within an ITIL framework.
  • Extensive application support experience, especially MS Office.
  • Knowledge of MS Windows 10/11 and Active Directory.
  • Experience in Office 365 Admin.
What We Offer

In return for your expertise, we offer a competitive salary of €45,000 per annum, a dynamic work environment, and opportunities for professional growth and development.



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