High-Level Technical Support Specialist
hace 14 horas
Studentuniverse is seeking a highly skilled High-Level Technical Support Specialist to join our team in Barcelona, Spain.
About the RoleThis exciting opportunity requires a strong IT background, excellent problem-solving skills, and the ability to work effectively with colleagues to provide top-notch technical support.
Key Responsibilities:- Provide 2nd-level technical support for all telephone, email, and walk-in requests.
- Support colleagues with a range of hardware and software used within Studentuniverse.
- Act as an escalation point for L1 Analysts and be the face of the Service Desk for head office.
To succeed in this role, you will need:
- Strong IT troubleshooting techniques and analytical thinking.
- Experience working within an ITIL framework.
- Extensive application support experience, especially MS Office.
- Knowledge of MS Windows 10/11 and Active Directory.
- Experience in Office 365 Admin.
In return for your expertise, we offer a competitive salary of €45,000 per annum, a dynamic work environment, and opportunities for professional growth and development.
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