Customer Service Representative
hace 4 semanas
Are you passionate about delivering exceptional customer service and supporting French and Spanish-speaking customers? We're seeking a skilled Customer Service Representative to join our team at Apply2Day. As a key member of our customer support team, you will be responsible for providing top-notch support and ensuring our customers experience the best possible satisfaction.
Key Responsibilities:
Deliver exceptional customer service and assist French and Spanish-speaking customers with inquiries, provide detailed information, and offer support on our range of car spare parts.
Help customers navigate their questions, troubleshoot issues, and guide them in selecting the perfect components for their vehicles.
Maintain and update customer records in our system, ensuring accuracy and confidentiality.
Coordinate with internal departments (e.g., sales, technical support, logistics) to resolve customer issues efficiently.
Provide feedback from customers to help improve products and services.
Requirements:
Fluent French, Spanish, and English (spoken and written).
Availability to work 24/7 to ensure continuous support.
Previous experience in a high-level support role within the automotive industry is preferred.
Strong problem-solving abilities and excellent communication skills.
Familiarity with CRM tools or willingness to learn.
Benefits:
1400 Euro gross monthly salary (14 salaries per year).
Mobile plan and special discounts on internet, mobile, landline connection.
Paid training and development opportunities.
Multicultural and modern working environment.
Workout with free online fitness classes.
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