Premium Denim Sales Professional
hace 5 días
About Us
Diesel is a renowned pioneer in denim and casual fashion, known for pushing boundaries and leading trends in the industry. With a strong focus on premium casual wear, we have evolved to become a true alternative to the established luxury market. As a global organization, we are present in over 80 countries with 5,000 points of sale, including more than 400 company-owned stores.
Job Summary
We are seeking a highly motivated temporary Client Advisor (30H) to join our team. The ideal candidate will be a caring, authentic, and passionate sales associate with a passion for style. They will be a powerful communicator, handling clients with personal care and empathy, and putting the client at the center of every decision.
Key Responsibilities
- Act and think first of the client and their experience, with an in-depth knowledge of the desires, needs, and expectations of clients.
- Welcome and assist each client, providing an excellent in-store experience at all times.
- Be a master at storytelling and at the art of asking engaging questions.
- Create a long-term authentic bond with clients by making them feel the experience is truly about them.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Demonstrate active leadership on the selling floor, driving individual and team objectives and being accountable for sales results.
- Be proactively engaged in cross-selling with all departments and maximize sales opportunities to achieve individual sales targets and KPIs.
- Prove brand and product knowledge.
- Manage payment operations including returns, refunds, remote sales, and tax-free in a punctual and accurate manner.
- Ensure and maintain the shop floor and visual display high standards, complying with company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and be attentive to prevent product thefts, including tagging garments and merchandise on the floor.
- Think innovatively about how we can improve and generate new ways, staying up-to-date with new fashion trends and competitors.
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance.
Requirements
To succeed in this role, you will need:
- Previous experience in sales roles; experience in structured luxury fashion/retail companies is an asset.
- A passionate approach to retail, customer service, and commercial mindset.
- Excellent knowledge of the luxury sector and product sensibilities.
- Strong communication skills.
- A willingness to grow in the organization; willingness to relocate is a plus.
- Digital awareness and openness to new ways of working.
- Brand ambassador with a passion for premium denim and Diesel culture.
- Fluency in English and Spanish; knowledge of a third language will be considered a plus.
- Strong competencies in decision-making, strategic thinking, financial acumen, innovation, focus on customer, and execution.
What We Offer
In return for your hard work and dedication, we offer:
- A temporary contract.
- A range of development opportunities in Diesel and OTB group store network in Spain and abroad.
- A generous employee discount on Diesel.
- An awesome, young, and dynamic team.
- A highly inclusive working environment.
Estimated Salary: €25,000 - €35,000 per annum
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