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Customer Success Manager

hace 2 meses

Madrid, Madrid, España Promote Project A tiempo completo
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Promote Project. As a key member of our organization, you will be responsible for delivering innovative cyber threat intelligence solutions to our customers.

Key Responsibilities
  • Act as the primary point of contact for customer security teams, including SOC, CTI, IR, GRC, Fraud, and more.
  • Drive product adoption across a diverse portfolio of top enterprise clients across our EMEA territory.
  • Execute our client engagement strategy by delivering comprehensive Success Plans.
  • Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services.
  • Identify, assess, and escalate account risk factors and orchestrate remediation efforts.
  • Work closely across the Intelligence Services Department and other teams to construct and scale solutions across customer businesses.
  • Capture and internally share customer experiences with Promote Project.
Requirements
  • Demonstrated experience in Customer Success and enablement principles.
  • Strong understanding of Cyber/Information Security fundamentals.
  • Familiarity with Project Management processes, strategies, and methods.
  • Passion and drive for making customers happy and successful.
  • Positive, collaborative, and energetic attitude with a strong desire to make an impact.
  • Polished and professional approach for delivering customer engagements.
  • Experience designing and executing communications and/or customer success programs.
  • Superb communication skills with an ability to convey complex concepts to all levels of client personnel.
What We Offer
  • Bachelor's degree or 3+ years of relevant Customer Success and SaaS work experience.
  • A Native Spanish speaker and fluent in English.
  • Location: Remote job.