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Technical Account Manager, ES
hace 1 mes
Job Summary
We are seeking a highly skilled Technical Account Manager to join our AWS Enterprise Support team. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the best value and service from AWS.
Key Responsibilities
- Provide technical support to resolve inquiries from enterprise customers regarding AWS services or Cloud.
- Complete analysis and present periodic reviews of operational performance to customers.
- Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
- Ensure AWS environments remain operationally healthy while reducing cost and complexity.
- Foster trusting relationships with customers, understanding their business needs and technical challenges.
- Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
- Work directly with AWS global engineering and service teams to resolve customer issues.
About the Team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
About AWS
At AWS, we value diverse experiences and are committed to creating an inclusive environment for our employees and customers. We believe that a diverse and inclusive workplace is essential to our success and the success of our customers.
