Customer Service Expert with Turkish

hace 1 semana


Madrid, Madrid, España Astrea Recruitment A tiempo completo

About Astrea Recruitment

Astrea Recruitment has been a leading recruitment agency for 17 years, specializing in transforming job challenges into inspiring paths of change and support.

We are proud to be among the best in the recruitment field and have a strong commitment to helping professionals find their ideal jobs.

Located in Sofia/Bulgaria, Bulgaria is an emerging destination for professionals, offering excellent career prospects in industries such as IT, BPO, and finance. The country's affordable cost of living, rich cultural life, and strategic location in Europe make it an attractive place to develop your career and enjoy a high-quality lifestyle.

We are currently seeking a skilled Support Superhero with Turkish and English language skills to work from Sofia/Bulgaria for one of our clients – a leading company in the customer experience management field.

Job Responsibilities:

  • Handle inbound calls, chats, and emails to resolve customer service issues.
  • Follow procedures to escalate inquiries when needed.
  • Inform customers about products and services.
  • Use multiple systems to update records accurately.
  • Support and collaborate with the team.

Requirements:

  • Fluent in Turkish (C1) and good English (B2).
  • Contact center or customer service experience is a plus.
  • Quick to adapt to new products, processes, and technology.
  • Reliable with good attendance and time management.
  • Computer literate.

What We Offer:

We offer a competitive salary between 3000-3500 BGN GROSS and additional bonuses, full-time employment on standard working hours Monday-Friday, health and life insurance, paid annual leave days, initial training, ongoing training and upskilling, opportunities to grow and further develop within the company, and attractive benefits including a Multisport card, transport allowance, corporate discounts, gift vouchers, and more.

How to Apply:

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step by sharing your detailed resume in English. Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809). #J-18808-Ljbffr



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