Operations Supervisor

hace 2 semanas

Barcelona, Barcelona, España Travelopia A tiempo completo
About the Role

We are seeking a highly skilled Operations Supervisor to join our team at Travelopia. As a key member of our operations department, you will be responsible for leading all aspects of the day-to-day operations, coordinating tasks for the team, and ensuring they are completed accurately and on time.

Key Responsibilities
  • Oversee workflow to assist employees in knowing their job responsibilities and delegated duties
  • Assist team members in balancing priorities and managing their workload to consistently achieve team KPIs
  • Train new team members and ensure existing team members are kept informed of changes and new information
  • Keep track of employee schedules and vacation
  • Coach employees by providing constructive feedback and being their primary point of contact
  • Gather and submit performance reports and report to superiors, keeping them informed about staff growth
  • Proactively provide feedback to management and work with management to develop solutions to improve processes
  • Evaluate and motivate employee performance to achieve short and long-term objectives
  • Ensure the team efficiently and accurately processes service confirmations in the system (Softrip) while following all company policies and procedures, maintaining quality standards through regular checks
  • Address inquiries and complaints from customers while they travel
  • Communicate effectively with suppliers from all over Europe, ranging from hotels, DMC, transportation companies, tourist attractions, and any other services
  • Ensure Europe Express's safety management system is followed
  • Support the Reservations Team to ensure seamless delivery of FIT services
  • Participate in the emergency duty rotation, which includes being on-call during local festivities and/or night shift 2-3 times per year
Requirements
  • Experience in operations or after-sales within the travel industry
  • Experience in supervising teams
  • Fluent in written and spoken English (additional language skills such as Italian, French, Spanish, and German are an advantage)
  • Self-motivated, demonstrating the ability to work independently and as a teammate
  • Ability to solve conflicts and mediation
  • Ability to work effectively in diverse environments, showing adaptability and flexibility
  • Excellent communication skills, presenting information and ideas professionally with clarity confidence, while being open, honest objective
  • Ability to communicate effectively and productively with multiple nationalities
  • Well-organized and driven to excel in a fast-paced environment
  • Ability to demonstrate a consistently high level of attention to detail and accuracy
  • Proficient in MS Office, including MS Excel, MS Word, Outlook
  • Knowledge of Amadeus or other GDS is a plus
Working Conditions

This is a full-time position requiring 40 hours per week. The working schedule is Monday – Friday, between the hours of 8 am - 5 pm/ 9 am and 6 pm or 10 am - 7 pm. Saturday and Sunday: 1 weekend approx. every 4 weekends rotation. This position requires participation in the emergency duty rotation, which includes being on call during local festivities and/or night shift, 2–3 times per year. Our work environment is a hybrid model, with a minimum of one day per week in the office in Barcelona.

What We Offer
  • A competitive salary that recognizes your expertise and contributions
  • Various employee discounts and offers to enhance your travel experiences
  • Career progression opportunities to support your professional growth and development
Our Commitment to Equity, Diversity Inclusion

We value and celebrate diversity in our workforce. We believe that an inclusive and equitable environment leads to greater happiness and better performance. Committed to fostering a workplace where everyone can thrive and be their authentic selves. We strive to create an open, accessible, and inclusive work environment, removing any barriers that may hinder individuals from reaching their full potential. If you require accommodations or additional support during the recruitment and selection process, please inform us, and our hiring team will work with you to provide suitable accommodations in a timely and confidential manner. Rest assured that any information you share will be handled with the utmost discretion. To request accommodations, please contact us at ******.

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