Operations Supervisor
hace 4 semanas
The Operations Supervisor is a key member of our team, responsible for leading the day-to-day operations of the department. This includes coordinating tasks, ensuring accuracy and timeliness, and approving vacation time. The supervisor will also be responsible for leading weekly record keeping of time worked and ensuring that the team is equipped to handle the workload of absent employees.
Key Responsibilities:
• Oversee workflow to assist employees in knowing their job responsibilities and delegated duties
• Assist team members in balancing priorities and managing their workload so team KPIs are consistently achieved
• Train new team members and ensure existing team members are kept informed of changes and new information
• Keep track of employee's schedules and vacation
• Coach employees by giving them constructive feedback, being their primary point of contact
• Gather and submit performance reports and report to superiors, keeping them informed about staff growth
• Proactively provide feedback to management and work with management to develop solutions to improve processes
• Evaluate and motivate employee performance to achieve short and long-term objectives
Requirements:
• Experience in operations or after-sales within the travel industry
• Experience in supervising teams
• Fluent in written and spoken English (additional language skills such as Italian, French, Spanish, and German are an advantage)
• Self-motivated, demonstrating the ability to work independently and as a teammate
• Ability to solve conflicts and mediation
• Ability to work effectively in diverse environments, showing adaptability and flexibility
• Excellent communication skills, presenting information and ideas professionally with clarity & confidence, while being open, honest & objective
• Ability to communicate effectively and productively with multiple nationalities
• Well-organized and driven to excel in a fast-paced environment
• Ability to demonstrate a consistently high level of attention to detail and accuracy
• Proficient in MS Office, including MS Excel, MS Word, Outlook
• Knowledge of Amadeus or other GDS is a plus
Working Conditions:
This is a full-time position requiring 40 hours per week. The working schedule is Monday – Friday, between the hours of 8 am - 5 pm/ 9 am and 6 pm or 10 am - 7 pm. Saturday and Sunday: 1 weekend approx. every 4 weekends rotation. This position requires participation in the emergency duty rotation, which includes being on call during local festivities and/or night shift, 2–3 times per year. Our work environment is a hybrid model, with a minimum of one day per week in the office in Barcelona.
What We Offer:
A competitive salary that recognizes your expertise and contributions. Various employee discounts and offers to enhance your travel experiences. Career progression opportunities to support your professional growth and development. Our Commitment to Equity, Diversity & Inclusion At Europe Express, we value and celebrate diversity in our workforce. We believe that an inclusive and equitable environment leads to greater happiness and better performance. Committed to fostering a workplace where everyone can thrive and be their authentic selves. We strive to create an open, accessible, and inclusive work environment, removing any barriers that may hinder individuals from reaching their full potential. If you require accommodations or additional support during the recruitment and selection process, please inform us, and our hiring team will work with you to provide suitable accommodations in a timely and confidential manner. Rest assured that any information you share will be handled with the utmost discretion. To request accommodations, please contact us at.
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