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Front Desk Hospitality Agent

hace 1 mes

Barcelona, Barcelona, España Sonder A tiempo completo
About the Role

We are seeking a highly skilled and enthusiastic Front Desk Hospitality Agent to join our team at Sonder. As the face of our company, you will be responsible for delivering exceptional guest experiences and ensuring that our properties are clean, organized, and welcoming.

As a Front Desk Hospitality Agent, you will be the primary point of contact for our guests, handling all interactions with professionalism and courtesy. You will be responsible for guiding guests through our technology-rich experience, ensuring they make the most of their stay by engaging with our app and self-service features.

You will also be responsible for communicating with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.

Additionally, you will be responsible for ensuring the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.

Flexibility is key in this role, as you will be required to support multiple Sonder properties throughout the local market, as needed.

Key Responsibilities:

  • Deliver exceptional guest experiences through personalized service and attention to detail
  • Handle all guest interactions with professionalism and courtesy
  • Guide guests through our technology-rich experience, ensuring they make the most of their stay
  • Communicate with guests in-person and through digital communication systems to anticipate and address their needs
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces
  • Support multiple Sonder properties throughout the local market, as needed

Requirements:

  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality service, and/or customer experience roles
  • Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels
  • Excellent problem-solving skills, with a proactive approach to addressing guest needs
  • Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications
  • Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team
  • Flexible schedule and open to working evenings, weekends, and holidays
  • Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds
  • Proficiency in languages other than English is an asset

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits.