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We are seeking a highly skilled and customer-focused Italian Speaking Customer Service Representative to join our team at Sin nombre. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities- Customer Service and Support: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Call Management: Log call details, track customer interactions, and maintain accurate records.
- Escalation and Resolution: Escalate complex issues to supervisors or mentors and work towards resolution.
- Process Compliance: Adhere to company procedures, policies, and quality standards.
- Team Collaboration: Work collaboratively with colleagues to achieve team goals and objectives.
- Administrative Tasks: Manage administrative duties, including holiday, sickness, and overtime.
- Training and Development: Participate in ongoing training and development programs to enhance skills and knowledge.
- Language Skills: Native-level Italian speaker with fluency in English.
- Customer Service Skills: Excellent customer care skills, ability to listen, and understand customer needs.
- Communication Skills: Effective communication and interpersonal skills.
- Problem-Solving Skills: Ability to analyze and resolve complex issues.
- Competitive Salary: 18,500 Euros gross/year + up to 2,000 Euros gross/year bonus.
- Permanent Contract: Opportunity to work with a reputable company.
- Ongoing Training: Continuous training and development programs.
- Diverse Growth Opportunities: Chance to grow and develop within the company.
