Italian Customer Service Associate

hace 4 días


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Job Title: Italian Customer Service Associate

About the Role:
We are seeking a highly skilled Italian speaking customer service representative to join our team. As a customer support advisor, you will be responsible for understanding and identifying customer needs, listening, responding, and mediating between our international travellers and accommodation suppliers worldwide. You will clarify inquiries about service, payment, and technical requirements, providing accurate information and following set processes via email and phone.

Key Responsibilities:
- Listen, respond, and mediate between international travellers and accommodation suppliers
- Clarify inquiries about service, payment, and technical requirements
- Provide accurate information and follow set processes

Requirements:
- Italian: C2 level and advanced English
- Excellent communication and interpersonal skills
- User-friendly PC skills: Office 365, CRM Database, and other internal platforms
- Problem-solving and solution-driven mentality
- Positive, motivated mindset
- Goal-oriented work approach
- Open mind to changing priorities and business processes
- Affinity with accommodation platforms
- Experience in customer service or contact center environments

What We Offer:
- Contract: 38.5 hours per week (Monday to Sunday)
- Temporary Contract
- Benefits: Feel Good program, free private health insurance, flexible remuneration, multicultural working environment, modern office spaces, and more

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