Italian Customer Service Associate
hace 4 días
About the Role:
We are seeking a highly skilled Italian speaking customer service representative to join our team. As a customer support advisor, you will be responsible for understanding and identifying customer needs, listening, responding, and mediating between our international travellers and accommodation suppliers worldwide. You will clarify inquiries about service, payment, and technical requirements, providing accurate information and following set processes via email and phone.
Key Responsibilities:
- Listen, respond, and mediate between international travellers and accommodation suppliers
- Clarify inquiries about service, payment, and technical requirements
- Provide accurate information and follow set processes
Requirements:
- Italian: C2 level and advanced English
- Excellent communication and interpersonal skills
- User-friendly PC skills: Office 365, CRM Database, and other internal platforms
- Problem-solving and solution-driven mentality
- Positive, motivated mindset
- Goal-oriented work approach
- Open mind to changing priorities and business processes
- Affinity with accommodation platforms
- Experience in customer service or contact center environments
What We Offer:
- Contract: 38.5 hours per week (Monday to Sunday)
- Temporary Contract
- Benefits: Feel Good program, free private health insurance, flexible remuneration, multicultural working environment, modern office spaces, and more
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