Italian Customer Service Representative

hace 4 días

Barcelona, Barcelona, España TELEPERFORMANCE SPAIN A tiempo completo
Customer Support Advisor - Italian

We are seeking an empathic and problem-solving individual to join our team as a Customer Support Advisor - Italian. As a key member of our customer service team, you will be responsible for providing exceptional support to our international travelers and accommodation suppliers.

Key Responsibilities:
  • Listen, respond, and mediate between customers and suppliers to ensure a high level of customer service.
  • Clarify inquiries about service, payment, and technical requirements, providing accurate information and following set processes.
  • Utilize excellent communication and interpersonal skills to resolve customer issues effectively.
Requirements:
  • Italian: C2 level and advanced English.
  • Excellent communication and interpersonal skills, both written and spoken.
  • User-friendly PC skills: Office 365, CRM Database, and other internal platforms.
  • A problem-solving and solution-driven mentality.
  • A positive, motivated mindset to handle challenging customer situations.
  • Goal-oriented work approach.
  • An open mind to changing priorities and business processes.
Offer:
  • Contract: 38.5 hours/week (Monday to Sunday), with available shifts from 15:00 to 23:00.
  • Temporary contract with opportunities for permanent employment.
  • Benefits: Feel Good program, free private health insurance, flexible remuneration, and more.
  • A multicultural and international working environment.
  • Modern office spaces with free coffee and fruit.

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