Italian Customer Service Representative

hace 2 semanas

Barcelona, Barcelona, España Empresa Reconocida A tiempo completo
Customer Service Representative Job Description

At Empresa Reconocida, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Provide frontline service to customers and route their calls to the appropriate department
  • Offer a friendly and efficient service in answering customer queries
  • Ensure agreed KPIs are met
  • Perform duties in a compliant manner in accordance with policies and procedures
  • Develop and maintain a working knowledge of our products
Requirements:
  • Native level of Italian
  • Ability to speak and write English fluently
  • Minimum of 2 years customer services experience, preferably in a similar industry
  • Excellent customer focus and the ability to work to tight deadlines
  • IT literate - Previous Salesforce knowledge an advantage
  • Excellent time management & telephone etiquette
  • Highly professional written and verbal communication skills
  • Proactive, can work with minimal supervision
Benefits:
  • Full-time contract (Monday to Friday, from 9.00 to 17.00)
  • Salary: 17.923,96€ gross/year
  • This is a Hybrid working model in Barcelona
  • 1 week of initial training
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements and personal development
  • International business casual environment
  • Permanent Contract
  • Competitive Benefits package

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