Italian Customer Service Representative

hace 1 semana

Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
{"title": "Customer Service Representative", "content": "Join Our Team at Teleperformance Spain

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

As a Customer Service Representative, you will be the first point of contact for our clients, handling their inquiries, resolving issues, and providing solutions. You will work closely with our team to ensure that our clients receive the highest level of service and support.

We are looking for someone who is passionate about delivering exceptional customer service, has excellent communication skills, and is able to work in a fast-paced environment. If you are a team player who is eager to learn and grow with our company, we encourage you to apply for this exciting opportunity.

Responsibilities
  • Provide exceptional customer service to our clients
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Work closely with our team to ensure that our clients receive the highest level of service and support
  • Meet or exceed performance metrics and goals
Requirements
  • Native level of Italian
  • Ability to speak and write English fluently
  • Minimum of 2 years customer services experience, preferably in a similar industry
  • Excellent customer focus and the ability to work to tight deadlines
  • IT literate - Previous Salesforce knowledge an advantage
  • Excellent time management & telephone etiquette
  • Highly professional written and verbal communication skills
  • Proactive, can work with minimal supervision
Benefits
  • Full-time contract (Monday to Friday, from 9.00 to 18.00)
  • Salary: 18.461,68 € gross/year.
  • This is a Hybrid working model in Barcelona.
  • 1 week of initial training
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements and personal development
  • International business casual environment
  • Permanent Contract
  • Competitive Benefits package
", "lang_code": "en-US"}

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