Italian Customer Service Representative

hace 1 mes


Barcelona, Barcelona, España Empresa Reconocida A tiempo completo
Job Title: Italian Customer Service Representative

At Empresa Reconocida, we are seeking a highly skilled Italian Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.

Responsibilities:

• Provide frontline service to customers and route their calls to the appropriate department
• Provide a friendly and efficient service in answering customer queries
• Ensure agreed KPIs are met
• Perform duties in a compliant manner in accordance with policies and procedures
• Develop and maintain a working knowledge of our products

Requirements:

• Native level of Italian
• Ability to speak and write English fluently
• Minimum of 2 years customer services experience, preferably in a similar industry
• Excellent customer focus and the ability to work to tight deadlines
• IT literate - Previous Salesforce knowledge an advantage
• Excellent time management & telephone etiquette
• Highly professional written and verbal communication skills

Benefits:

• Full-time contract (Monday to Friday, from 9.00 to 18.00)
• Salary: 17.923,96€ gross/year
• This is a Hybrid working model in Barcelona
• 1 week of initial training
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• A permanent presence of coaches who will facilitate your personal and professional development
• Employment with the world's largest provider of contact center services
• Excellent work environment, great colleagues, social arrangements and personal development
• International business casual environment
• Permanent Contract
• Competitive Benefits package

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