Advanced Technical Support Specialist

hace 3 semanas


Barcelona, Barcelona, España Aizon Ai A tiempo completo

Aizon Ai is a software-as-a-service provider that revolutionizes manufacturing operations in life science industries through cutting-edge analytics and artificial intelligence. With recent growth funding, we are seeking ambitious team members who can directly impact our future success as we launch Aizon 3.0.

About Us

We help pharma manufacturers and CDMOs make informed decisions in GMP operations. Our platform differs from other manufacturing platforms by enabling operations leaders and engineers to rapidly understand their manufacturing processes without getting bogged down in disparate systems.

Our mission is to improve global health by optimizing medicine manufacturing. We're backed by industry and software investor firms like NewVale Capital, Atlantic Bridge, Danaher, Honeywell, CrossLink, and UnCork.

The Position

The Tier 2 Support Agent at Aizon Ai plays a crucial role in delivering advanced technical support, serving as the primary escalation point for Tier 1 agents, and coordinating with the Engineering team when needed. This position requires strong technical expertise, a customer-centric mindset, and dedication to continuous learning.

Responsibilities
  • Handle escalated customer inquiries and issues from Tier 1, providing advanced troubleshooting and solutions.
  • Provide in-depth technical assistance to resolve complex software issues, minimizing further escalation.
  • E nsure timely and thorough resolutions of critical or high-impact issues while maintaining excellent customer satisfaction.
Requirements

This role may require participation in an on-call rotation to cover night shifts as needed. The ideal candidate has strong technical expertise, a customer-centric mindset, and is dedicated to continuous learning. Estimated salary: $65,000 - $85,000 per year, depending on location and experience.



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