Advanced Technical Support Professional
hace 3 semanas
Company Overview
Dynatrace is a leading provider of unified observability and security solutions. Our platform combines broad and deep observability with advanced AIOps to provide answers and intelligent automation from data.
Job Description
We are seeking an Advanced Technical Support Professional to join our Global Customer Support team. In this role, you will work directly with customers to troubleshoot and resolve technical issues related to our SaaS and Managed products.
Responsibilities
- Recognize and solve problems as reported by customers related to our products and services.
- Interact with diverse customer technology ecosystems.
- Work directly with customer application specialists to troubleshoot and resolve platform or product issues.
- Be exposed to cutting-edge technologies and attend training for new product features and technologies.
Requirements
To be successful in this role, you will need:
- A technical degree (preferably in Computer Science) or relevant experience in IT.
- Professional work experience in software development, software testing, or in customer services.
- The ability to analyze code written in modern programming languages.
- Experience with various operating systems (Linux, Windows) and computer networks.
- Knowledge of cloud and host virtualization technologies.
- Strong analytical thinking with a structured approach to problem solving.
- A team player with a proactive attitude.
Benefits
We offer competitive compensation packages designed to recognize and reward performance. You will have the opportunity to work with a global leader that enables digital transformation and be part of a culture of excellence.
Salary Range
$80,000 - $120,000 per year, depending on location and experience.
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