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We are a dynamic and innovative digital banking company, seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative - German Language. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our German-speaking clients, helping them with their banking needs and introducing them to our innovative digital banking solutions.
Key Responsibilities:- Customer Support: Provide top-notch support to German-speaking customers through various channels, including phone, email, WhatsApp, and chat.
- Product Information: Educate clients about our digital banking products and services for the German market, clearly explaining features, advantages, and risks.
- Administrative Support: Perform back-office tasks, including managing email and WhatsApp requests, and handling chat inquiries.
- Compliance & Regulations: Follow all internal and external regulations related to customer service, transparency, and protection.
- Performance & Quality: Meet or exceed company-defined performance and quality benchmarks, achieving customer service and sales targets while maintaining a customer-first approach.
- Language Skills: Fluent or native in German (C1 level or above) and proficient in English. Knowledge of Spanish is an asset but not necessary.
- Location: Must reside in Spain and have access to a reliable internet connection.
- Education: Minimum requirement is a high school diploma or equivalent. Additional qualifications in customer service or finance are a bonus but not required.
- Customer Focus: Strong communication skills with a customer-centric mindset and the ability to handle issues with patience and professionalism.
- Tech Skills: Comfortable using digital platforms, with a quick ability to learn new systems.
- Problem-Solving: Able to handle customer inquiries efficiently and think critically to resolve issues.
- Attention to Detail: Strong organizational skills and accuracy in handling sensitive financial information.
- Eager to Learn: Willing to participate in company-provided training to build expertise in digital banking.
- Competitive Salary: Attractive salary package based on experience and performance.
- Health & Life Insurance: Private health insurance for you and your family, along with life insurance coverage.
- Remote Work: Enjoy the flexibility of working from home anywhere in Spain.
- Career Development: Opportunities for growth and career advancement within a fast-paced and evolving digital banking environment.
- Team Environment: Be part of a supportive, multicultural team with regular virtual events and team-building activities.
- Training: Full training and support to ensure you have all the tools you need to excel in your role.
- Generous Paid Leave: Benefit from a generous vacation and holiday policy.
