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Technical Support Specialist
hace 2 meses
Are you a skilled IT professional looking for a new challenge? We have an exciting opportunity for a Technical Support Advisor to join our client's dynamic team in Barcelona.
Key Responsibilities:- Provide exceptional 1st level IT support to client workers via phone, email, chat, or self-service portal.
- Perform root cause analysis and troubleshooting using remote access.
- Monitor and categorize IT requests and issues in the client's ITSM service management system.
- Achieve a high first resolution rate using internal knowledge databases.
- Cooperate with 2nd level service teams and external providers.
- Support client employees in operating user systems and peripheral devices.
- Bilingual/proficient in German, with very good English skills.
- Experience in 1st or 2nd level IT support, preferably in larger environments.
- Strong knowledge of Windows 10, Office 365, and MS Teams.
- Proficient in hardware and software troubleshooting.
- Analytical skills for complex issues.
- Experience with ITSM ticket systems, preferably ServiceNow.
- Familiarity with ITIL V4 processes is advantageous.
- High customer service orientation and responsibility.
- Reliable and systematic work approach.
- Eagerness to learn and develop technical and soft skills.
- Willingness to work in shifts.
- Highly motivated to work within a global team.
- Competitive salary and performance bonuses.
- Relocation package to assist with moving to Malaga.
- Opportunities for career growth and development.
- A vibrant and inclusive work environment.
- Comprehensive training and professional development programs.
