Learning Consultant
hace 5 días
At goFLUENT, we are seeking a highly skilled and passionate Learning Consultant to join our team. As a Learning Consultant, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Manage relationships with clients/learners taking goFLUENT lessons/training.
- Assist learners who need help through calls or emails as prescribed by documented processes and/or with supervisors' guidance:
- Resolve customer complaints
- Call clients to follow up on their training progress
- Conduct demo calls
- Assist Account Managers/Sales as deemed necessary by the LC Manager
- Reach KPIs discussed with the LC Manager
- Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability, and effective communication skills.
- University degree: Language Studies, Translator/Interpreter
- Proactive, responsible, disciplined, and able to multitask.
- Must be able to handle stress well and work efficiently under pressure.
- Have a good command of MS Office and Google tools.
- Native Spanish speaker with excellent level of English.
- Other languages are highly valued: (Catalan, Portuguese, French, Italian).
Our team is a dynamic and international environment where you will have the opportunity to work closely with colleagues from diverse nationalities. We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language.
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