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Customer Care Specialist

hace 2 meses

Barcelona, Barcelona, España Mytheresa A tiempo completo

About Mytheresa

Mytheresa is a leading global digital luxury shopping platform, dedicated to providing an exceptional shopping experience for high-end luxury shoppers.

Our Team

We are a diverse and inclusive team of over 1,900 employees from over 100 countries, passionate about delivering the best service operations and unique digital experience.

The Role

We are seeking a Customer Care Specialist - Italian to join our team in Barcelona. As a key member of our Customer Care team, you will be responsible for building lasting customer relationships and fostering brand loyalty through warm welcomes and personalized service.

Key Responsibilities

  • Build and maintain relationships with customers to establish a portfolio of relevant customers
  • Respond efficiently and accurately to customer requests, ensuring high service and KPI standards
  • Collaborate closely with Payments, Customs, Warehouse, and Shipping teams
  • Provide excellent communication and interpersonal skills, with strong critical thinking and problem-solving skills
  • Native-level proficiency in Italian (written and spoken) and excellent English skills; additional languages are a plus

What We Offer

We offer a range of benefits, including:

  • Up to 32 days of holiday, depending on length of service
  • Mobile office with up to 40% of total contracted hours
  • 10 days/year of mobile office abroad in EU-countries
  • Language & e-learning courses
  • Staff discount of up to 30%
  • Flexible remuneration benefits
  • Discounted membership for selected sports platforms & gyms
  • Private health insurance
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being
  • Social Day
  • Employee Share Purchase Plan